Some basic tips if you are having trouble logging into library databases
"Authentication Failed" Error Message
- Login with your RamLink username/password, not the email address.
- Check the spelling of the password; it is case sensitive. Test by logging in to https://ramlink.txwes.edu
Common problems
- Password saved in browser not the current RamLink password - do not rely on browser saved passwords to fill out form
- Mistyping password
- Using email address instead of RamLink username
- Browser cache needs cleaning
- Too many unsuccessful attempts
Things to try
- TYPE in current RamLink password (do not use auto fill)
- Clear cache in browser
- Use a different browser
- Reboot computer to clear its memory
- Reset RamLink password https://txwes.edu/it/password-reset/
Remote access will block a username after 5 unsuccessful attempts. Please contact Library Admin libraryadmin@txwes.edu to unblock.
- If you are still having connection problems call 817-531-4816 and leave a message we will get back to you soon.
